Legal
Payment and cancellation terms
Last updated: 29 September 2026. These terms apply to all clients, wherever they are based. They are written to be read, not to hide behind: if anything is unclear, ask us before you pay.
The short version
- Full refund if you cancel within 24 hours of payment and before kickoff. Email us and we refund the full amount to the original payment method.
- After 24 hours, or once work has started, plans are non-refundable. This applies to the Health Check, both sprints, the 3-event pack and custom plans.
- Pipeline Engine: each month is non-refundable once billed. After the three-month minimum, cancel with 7 days' notice before your next billing date.
- If we fail to deliver something we scoped, for reasons within our control, you receive a credit or refund for that part.
1. Before you pay
Every engagement can start with a free 20-minute Pipeline Review, and the Health Check is priced so you can see exactly what is in your database and where your emails land before committing to a sprint. We encourage you to use both. Please ask any questions before you pay: connect@funnelfig.com.
2. The 24-hour cancellation window
You may cancel any plan for a full refund within 24 hours of payment, provided kickoff has not taken place. To cancel, email connect@funnelfig.com from the billing address with your payment reference; the time we receive the email is the cancellation time. Refunds are issued to the original payment method within 5–7 business days of confirmation, less any fees your bank or card issuer charges that we cannot recover. Once 24 hours have passed, or once kickoff has happened or work has started, the fee is non-refundable because we have scheduled the team and begun preparatory work on your account.
3. Health Check, sprints and packs
The Inbox & Database Health Check, the Dormant Pipeline Sprint, the Event Pipeline Sprint and the 3-event pack are fixed-scope projects paid in full at booking. Outside the 24-hour window in section 2, payment is non-refundable. If you need to postpone, tell us before kickoff and we will reschedule the start date once, at no charge, within 90 days of payment. Deliverables remain yours in full once delivered.
The Health Check credit (the Health Check fee coming off a sprint booked within 30 days) is applied to the sprint price only; it is not paid out as cash.
4. Pipeline Engine
The Pipeline Engine has a three-month minimum term, billed monthly in advance. Each month's fee is non-refundable once billed (the 24-hour window applies to the first payment only, before kickoff). After the minimum term, you may cancel with 7 days' written notice before your next billing date, and no further months will be charged. Work continues at the normal level until the end of the paid month.
5. Custom plans
Custom engagements are governed by their written proposal. Unless the proposal says otherwise, the 24-hour window in section 2 applies to the first payment, later payments are non-refundable once made, and the terms above apply to each phase of the work.
6. If we fall short
If we cannot start your engagement within 14 days of the agreed kickoff date, or cannot deliver a scoped item for reasons within our control, you may choose a credit toward other services or a refund for the undelivered part. If we materially fail to deliver the agreed monthly Pipeline Engine scope and do not fix it within 7 days of you telling us, you may cancel immediately and that month's fee is refunded.
7. What is never refundable
- Work already delivered, in full or in part, and any plan after the 24-hour window or after kickoff.
- Third-party costs we paid with your approval, such as email validation or a platform subscription set up in your name.
- Fees deducted by your bank, card issuer or the payment provider, including currency conversion and international transfer charges.
8. Chargebacks and disputes
Please contact us before opening a chargeback or dispute with your bank; we can usually resolve things faster directly. Payments are made with your agreement to these terms, shown at checkout, and we will provide the booking record and these terms to the card network if a dispute is raised.
9. Currency and taxes
Prices are quoted and charged in US dollars. Any sales tax or VAT that applies is shown on your invoice. Any refund or credit under sections 2 or 6 includes the tax charged on that amount. Withholding taxes deducted by a client's local authority are not refundable by us.
10. Governing law
These terms are governed by the laws of India, with courts in Hyderabad, Telangana having jurisdiction, unless a signed agreement with you states otherwise. Nothing here limits any rights you have under consumer protection laws in your own country that cannot be excluded.