Legal

Service delivery policy

Last updated: 29 September 2026. Funnel Fig sells services, not goods. Everything we deliver is digital, built inside your own email or CRM platform, and nothing is shipped physically. This page explains what you receive, how and when.

The short version

  • All deliverables are digital: sequences, templates and workflows built in your platform, plus reports and documents shared by email or a shared link.
  • No physical shipping. We never post or courier anything, and no shipping charges apply.
  • Each plan has a fixed timeline that starts at kickoff, not at payment (see section 3).
  • You keep everything we build; it lives in your accounts from day one.

1. What is delivered

Depending on the plan, delivery includes some or all of the following: an audit or health-check report (PDF or shared document), email sequences and templates built and scheduled inside your platform (HubSpot, Mailchimp, Brevo, Salesforce/Pardot, Klaviyo, Zoho, Campaign Monitor, ActiveCampaign or similar), segmentation and workflow configuration, deliverability fixes and DNS instructions, sales handoff rules, and a results report at the end of the engagement. Sample deliverables are shown on the deliverables page.

2. How it is delivered

Work is built directly in your own accounts under access you grant us during onboarding, so there is nothing to export or migrate afterwards. Documents and reports are sent to your billing email and, where useful, shared as a link you can open in your browser. Calls are held on video (Google Meet, Zoom or Teams) at a time that suits your time zone. Nothing is delivered on physical media and we do not ship printed material.

3. Timelines by plan

Timelines are counted in business days from kickoff. Kickoff is the scheduled start call, which we book within 5 business days of payment once we have platform access and your intake form.

  • Inbox & Database Health Check: report delivered within 10 business days of kickoff (two weeks).
  • Dormant Pipeline Sprint: 30 days from kickoff; sequences live by day 10, results report at day 30.
  • Event Pipeline Sprint: follow-up sequences live within 3 business days of the event, reporting 14 days after the event; the 3-event pack repeats this for each event within 6 months of payment.
  • Pipeline Engine: monthly, with a written summary in the first week of each month and a live dashboard or shared report throughout.
  • Custom plans: timeline stated in the written proposal.

If we cannot start within 14 days of the agreed kickoff date for reasons within our control, the payment and cancellation terms apply.

4. What we need from you

Timelines assume you provide platform access, a sender domain we can configure, and answers to the intake form before kickoff, and that feedback on drafts is returned within 3 business days. Delays on the client side extend the timeline by the same number of days; they do not change the fee.

5. Acceptance

A deliverable is considered delivered when it is live in your platform or the file or link has been sent to your billing email. You have 5 business days to raise corrections to anything that differs from the agreed scope; we fix those at no charge. Requests outside the agreed scope are quoted separately.

6. Ownership

Everything built for you (copy, templates, workflows, reports) belongs to you once the plan is paid in full. We may keep an anonymised copy of results for our own records and case studies unless you ask us not to.

7. Support after delivery

For 14 days after a sprint ends we answer questions by email about what was delivered, free of charge. Ongoing management is available through the Pipeline Engine.

Contact

Questions about delivery: connect@funnelfig.com.